Designation: QA & Support Specialist
Experience: 2+ Years
Location: Pune, Maharashtra
Summary
We are seeking a passionate and detail-oriented QA & Support Specialist with a strong understanding of UI/UX principles. You will play a vital role in ensuring the quality and user-friendliness of our software products while providing exceptional client support. This unique position combines technical expertise with a keen eye for design, making you a valuable asset to both our development and client interaction.
Job Responsibilities
- Collaborate with developers and designers throughout the SDLC to identify and resolve functional bugs, usability issues, and UI/UX inconsistencies
- Design and execute comprehensive test plans covering functional, regression, usability, performance, and accessibility
- Utilize various testing tools and methodologies (e.g. Automated testing frameworks, user testing tools) to ensure thorough software quality assurance
- Document test cases, results, and bug reports with clear description and visual aids (e.g. screenshots, wireframes)
- Product demonstration to the client
- Collect and analyze client feedback, usage data, and UI/UX testing results to identify opportunities for product improvement
- Design and provide feedback on UI/UX mock-ups and prototypes
- Define test objectives, strategies, and timelines based on project requirements with a focus on UI testing
- Stay up to date with industry best practices and QA methodologies, UI/UX design and testing, and making improvements to enhance the overall quality assurance process
Requirements and skills
- Experience in Manual testing, Usability testing, Performance testing, and UI testing, with a strong understanding of UI/UX principles
- Strong knowledge of web and mobile technologies, with an emphasis on UI/UX evaluation
- The ability to design comprehensive and effective test cases based on software requirements and user stories, with a focus on UI/UX aspects
- Should be skilled in managing defect life cycles and collaborating with developers, with a particular focus on identifying and addressing UI/UX issues
- Proficiency in various QA methodologies, such as Agile, Scrum, or Waterfall
- Familiarity with QA testing tools and frameworks, including test management and defect tracking systems (e.g., JIRA, TestRail)
- Strong documentation skills for creating test plans, test cases, test scripts, and test reports ensuring thorough test coverage based on project requirements
- Basic knowledge of SQL and the ability to perform database testing by writing and executing SQL queries for data validation
- Efficiently manage time and prioritize testing tasks to meet project deadlines
- Excellent leadership, communication, and interpersonal skills
- Should have strong attention to detail with analytical and problem-solving abilities
- Knowledge of Salesforce.com will be an added advantage
Qualification
- Any bachelor’s or master’s degree in a technical field, with additional preference given to those who have completed a UI/UX design course
- Minimum 2+ years of experience in software QA testing and client support
- The candidate must be ready to work in any shift and employment service agreement of 2.5 years
